Refund Policy

At Propack IPTV, we stand behind our service. If you subscribe and find that the service doesn’t meet your expectations — and our support team hasn’t been able to fix the issue — you’re entitled to a full refund within the eligible period. No awkward questions, no runaround.

This page explains exactly how our Propack IPTV refund policy works, who qualifies, and how to request one.

Refund Eligibility — How Long Do You Have?

The refund window depends on which subscription plan you purchased:

Subscription Plan Refund Window
1 Month Plan Within 10 days of purchase
3 Months Plan Within 20 days of purchase
6 Months Plan Within 30 days of purchase
12 Months Plan Within 45 days of purchase

Refund requests submitted after the applicable window will not be approved. We recommend raising any issues as early as possible so our team can attempt to resolve them first.

Conditions for a Refund

To qualify for a refund under our policy:

  • Your request must be submitted within the eligible refund window for your plan
  • The account must not have been used for misuse, reselling, or sharing beyond the permitted number of connections
  • There must be no violation of our Terms of Service

Propack IPTV reserves the right to decline refund requests where misuse or policy violations are identified.

How to Request a Propack IPTV Refund

Requesting a refund is straightforward:

Step 1: Email us at [email protected]

Step 2: Include your order details — order number, purchase date, and the email address used at checkout

Step 3: Briefly describe the issue you experienced

Step 4: Our team will review and respond, typically within 24 hours

You can also submit your request via the Contact Us page.

How Are Refunds Processed?

Approved refunds are returned using the original payment method — PayPal, credit/debit card, or cryptocurrency depending on how you paid. Processing times vary depending on the payment provider, but most refunds are completed within 3–5 business days.

Please note that transaction or processing fees charged by the payment provider may not be refundable.

Policy Updates

Propack IPTV reserves the right to update this refund policy at any time. Any changes will be posted on this page. We recommend reviewing this page periodically if you have an active subscription.

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We hope you never need to use it — but knowing a solid refund policy is in place makes subscribing risk-free. If you have any questions before purchasing, contact our support team or read our FAQ on the pricing page.